Privacy Policy

We collect information you choose to provide and limited information generated when you use our website and services. This may include:

• Contact details, such as your name, email address, mailing address, and telephone number.
• Reservation details, including requested offerings, dates, times, participant information, and communications about your visit.
• Information submitted through intake forms that helps us prepare for and safely provide your selected experience.
• Payment and transaction details. Payment card information may be processed by our payment service provider rather than stored directly by us.
• Messages you send to us by email, telephone, text message, forms, or other communication channels.
• Basic technical information, such as browser type, device type, IP address, and website activity, when made available by our hosting or security providers.

We use personal information to operate Sedona Heartfelt Journeys and provide the services you request. This includes managing reservations, preparing for visits, coordinating practitioners and rooms, processing payments, responding to questions, maintaining safety, preventing misuse, administering our website, and complying with legal obligations.

Booking and intake information is used internally to operate and provide Sedona Heartfelt Journeys services. We do not sell booking information, intake information, or any other personal information.

We do not sell or rent personal information. We may allow carefully selected service providers to process only the information needed to perform services on our behalf, such as website hosting, reservation support, payment processing, email delivery, text-message delivery, and security. These providers may not use the information for their own marketing.

We may also disclose information when reasonably necessary to comply with law, respond to lawful requests, protect a person's safety, prevent fraud or abuse, or protect our rights and services.

With consent, we send low-volume transactional text messages related to appointment requests, reservations, scheduling, and practitioner coordination. Message frequency varies. Message and data rates may apply.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except providers that supply the technical infrastructure used to deliver our messages. Mobile numbers, SMS consent, and opt-in records are never sold, rented, or disclosed for marketing or promotional use.

You may reply STOP to opt out at any time or HELP for assistance. You may also contact us at reservations@sedonaheartfeltjourneys.com. Consent to receive text messages is not a condition of purchasing a service.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including service, recordkeeping, safety, dispute-resolution, and legal requirements. Retention periods vary according to the type of information and why it was collected.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No transmission or storage system can be guaranteed to be completely secure.

You may ask to review, correct, or delete personal information we hold about you, subject to legal and operational requirements. You may unsubscribe from promotional email using the link in the message and opt out of text messages by replying STOP.

To make a privacy request, email reservations@sedonaheartfeltjourneys.com. We may need to verify your identity before completing a request.

Our website is not directed to children under 13, and we do not knowingly collect personal information from a child under 13 without appropriate authorization.

Our website may link to websites operated by others. Their privacy practices are governed by their own policies, not this one.

We may update this policy as our services or legal obligations change. The effective date above identifies the latest version. Material changes will be posted on this page.

Questions about this policy may be sent to reservations@sedonaheartfeltjourneys.com.